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How real estate agents give great customer service

When you talk to friends or relatives about their home buying experience, listen closely to what they have to say about the real estate agent who represented them. It’s the best way to get a clue about finding the best real estate agent to help you find your own home.

  • The best real estate agent puts their client first
  • The best real estate agents know their job is to put the client first. They go above and beyond what the client might expect. They know that’s how they’re going to stay in business for the long term.

    An effective “client-first” real estate agent will listen to your wants and needs. When you shop for an agent, observe their demeanor. Are they engaged or disinterested? Focused or distracted? You should be the only thing in their mind when you talk to them.

  • Top real estate agents ask questions
  • They should be asking about your timeframe, upgrades you’ve made to the home, your needs and wants. They should also ask about your preferred method of communication.

  • The best real estate agents in California keep you in the loop
  • Communication is the cornerstone of good customer service. In fact, it’s the number one reason buyers and sellers report being displeased with their real estate agent. From the moment you hire a real estate agent, throughout the buying or selling process, and after, it’s important that your agent follow up and follow through. Nothing is more frustrating than not knowing what’s happening to your home search.

  • A great real estate agent exudes confidence
  • When asked, they can answer your questions without hesitation. They know their value to their clients. Confidence is important, especially if they need to negotiate on your behalf. Often, confidence comes with experience. Ask how long they’ve been in the business. To ascertain, request for a list of the homes they’ve sold in the past 12 months. Depending on the circumstances, it might be best to look for someone with a bit more experience.

  • Top real estate agents in California are professionals
  • They dress appropriately for the kind of property they’re representing – especially when it comes to selling luxury homes. They show up on time for appointments. Typically, a professional real estate agent drives a late model car that is kept clean inside and out. Their office is tidy. Their emails are grammatically correct and spell-checked.

  • The best real estate agents aren’t pushy
  • An agent who is too pushy may also be desperate and may not look out for your best interest. If you’re selling a home and you get a low-ball offer that your agent is pushing, stand firm. You are allowed to say no to any offer. An anxious agent will tell a homeowner anything just to secure the listing.

  • The best real estate agents have strong negotiation skills
  • These skills come into play when a home inspection reveals issues about a home you’re buying or selling. Your agent should be able to negotiate the repairs that need to be shouldered by the seller or whether the selling price can be adjusted in your favor. These negotiations can be tricky, and your agent must have the necessary skills to get you the best deal.

  • The best real estate agents have a well-managed web presence
  • A web presence is mandatory in this day and age – but what kind of image is the real estate agent projecting? Are their current listings well represented? Do they show homes in the best light? Are the features and descriptions complete? Is their website professionally presented, easy to use and navigate? When it comes to their social media accounts – another important part of marketing – do you like what you see? Do their accounts reflect their expertise and the kind of properties they represent?

    Buying or selling a home is stressful so you need an agent that will help you achieve your real estate goals. You don’t want someone who will add to your anxiety. After all, it’s your house or your money that’s at stake – so you deserve the best agent possible to ensure your transaction goes smoothly.

    If you’re thinking of buying or selling a home in California, get in touch with the McDowell Real Estate Group. Our agents have earned high praise from our clients for their exceptional service and skills.

From a seller in Pleasanton, CA:
“Peter has sold two houses for me, both in Pleasanton. He looked out for me every step of the way. His knowledge of what people are looking for, current trends, and local contractors (for small fix-it jobs as well as complete renovations) is extensive. Peter is honest and fair, and a complete pleasure to work with. I wholeheartedly recommend Peter and his wife Mari for any of your real estate needs.”

From a buyer in Pleasanton, CA:
“Peter and Mari are awesome! This was our first home purchase… Coming from a customer service driven sales position myself, my expectations are high and my expectations were not only met but also exceeded…. They are experienced with every borough in Pleasanton. We always felt like our best interest, our wants/needs were the priority.”

To receive the same kind of service, contact us today at 925.209.0343, 925.596.8731, or leave your message here.

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